Relationship management for operational industries
Field service, trades, logistics and manufacturing teams need customers, suppliers, pipelines, account history and conversations in one place — with the automation and reporting depth of a big CRM, next to the tools that already run the work.
Buy Songbird on the Nightingale website — your subscription and tenant sync to the Admin Centre, which provisions access. No separate Songbird sign-up or password.
Customer records
Companies, key contacts, opportunities and every task raised against the account.
Supplier relationships
Merchants, hauliers and subcontractors typed and tracked like first-class accounts.
Account history
Notes, calls, emails, tasks and pipeline stage changes in one chronological trail.
Communication tracking
Calls, notes and emails — BCC Songbird and the thread files itself (Pro and above).
Vertical workflows, not generic pipeline theatre
The record shape follows how operational businesses actually trade.
Field service & trades
Contact history per account, callback patterns, and who to ring when the shutter jams at 6am.
Logistics & distribution
Carrier and customer accounts side by side, with delivery issues logged against both.
Manufacturing & wholesale
Long-cycle accounts, supply relationships and pricing conversations kept in one history.
Facilities & maintenance
Renewal opportunities, planned follow-ups and reactive issues rolled up to the account.
Depth you'd normally pay enterprise prices for
All of this is already in the product — press ⌘K anywhere to move without the mouse.
Best bought as an expansion
Add Songbird to the Nightingale tools you already run. Flat monthly pricing in GBP, shared sign-in, shared billing, one supplier. You buy on the Nightingale website; entitlement, tenant and payment sync to the Admin Centre, which provisions access.
- Free Starter£0 / month
Up to 2 users · 500 leads, 500 companies, 1,000 contacts, 100 opportunities · 1 opportunity pipeline
- Pro£29 / user / month
Everything in Starter · Unlimited users, leads, companies, contacts and opportunities · Up to 5 opportunity pipelines
- Enterprise£69 / user / month
Everything in Pro · Unlimited pipelines and unlimited custom fields · Field-level permissions and advanced roles