Relationship management for operational industries.
Customer relationship management for operational businesses: manage customers, suppliers, pipelines and every conversation in one place. Free Starter is a complete CRM at £0; Pro is £29 per user per month.
- Adds onto your Nightingale tools
- Customers and suppliers in one place
- One sign-in across the suite
You buy Songbird on the Nightingale website. Your subscription and tenant sync to the Nightingale Admin Centre, which provisions access — there's no separate Songbird sign-up or password.
Built around the relationships that keep operations running.
Full CRM depth, without the enterprise rollout.
Everything you'd expect from a large CRM — pipelines, automations, scoring, reporting and an API — with a keyboard-first interface (press ⌘K anywhere).
Three plans. No add-ons for core CRM.
Pricing in GBP. Prices are exclusive of VAT where applicable. Plans are purchased on the Nightingale website; entitlement, tenant and payment sync to the Admin Centre, which provisions access. The Free Starter plan never expires.
- Up to 2 users
- 500 leads, 500 companies, 1,000 contacts, 100 opportunities
- 1 opportunity pipeline
- Activities: calls, meetings, tasks and notes
- Email activity recording and CRM timeline
- Dashboards, reporting and search
- Record ownership and duplicate detection
- 5 custom fields per record type
- Never expires
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A complete CRM for getting started.
- Everything in Starter
- Unlimited users, leads, companies, contacts and opportunities
- Up to 5 opportunity pipelines
- Full activities system and CRM timelines
- Email integration, templates and sequences
- Advanced search, reporting and dashboards
- 50 custom fields per record type, custom layouts and picklists
- Teams, roles and record-level visibility
- Lead conversion, duplicate management and assignment rules
- Automation, CRM exports, API access and full audit history
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The full CRM for growing sales teams.
- Everything in Pro
- Unlimited pipelines and unlimited custom fields
- Field-level permissions and advanced roles
- Advanced team hierarchy with manager visibility
- Advanced record-level security and assignment rules
- Advanced automation and workflow rules
- Advanced forecasting and stage history
- Advanced audit controls and data export
- Advanced API, webhooks and SSO
- Priority support, onboarding and configuration help
Advanced control, security and automation for larger organisations.
| Feature | Free Starter | Pro | Enterprise |
|---|---|---|---|
| Users | 2 | Unlimited | Unlimited |
| Leads | 500 | Unlimited | Unlimited |
| Companies | 500 | Unlimited | Unlimited |
| Contacts | 1,000 | Unlimited | Unlimited |
| Opportunities | 100 | Unlimited | Unlimited |
| Pipelines | 1 | 5 | Unlimited |
| Activities | Basic | Full | Full |
| Email integration | Basic | Yes | Yes |
| Custom fields | 5 / record type | 50 / record type | Unlimited |
| Custom layouts | No | Yes | Advanced |
| Teams | Basic | Yes | Advanced |
| Roles | Basic | Yes | Advanced |
| Record visibility | Basic | Yes | Advanced |
| Field permissions | No | No | Yes |
| Automation | No | Basic | Advanced |
| Assignment rules | No | Yes | Advanced |
| Reporting | Basic | Advanced | Advanced |
| Forecasting | No | Basic | Advanced |
| Audit history | Basic | Full | Advanced |
| API | No | Yes | Advanced |
| Webhooks | No | No | Yes |
| SSO | No | No | Yes |
| Priority support | No | No | Yes |
| Enterprise onboarding | No | No | Yes |
Prices are exclusive of VAT where applicable. Upgrades take effect immediately and never require records to be migrated or recreated. Downgrades keep all of your data — only new usage above the lower plan's limits is restricted.
Stop losing account history in inboxes and spreadsheets.
Give your operation one record of every customer, supplier and conversation.